FAQ

Frequently Asked Questions

Are your products authentic?

Yes — 100%. Every item passes a multi-point inspection for authenticity, quality, and condition before it ships. We only sell genuine product, guaranteed.

Are the items new?

Unless explicitly stated otherwise in the listing, all sneakers are brand new and deadstock in their original box, and all apparel is brand new with tags.

How fast do orders ship?

Orders are processed and shipped within 1–2 business days. You'll get a confirmation email at checkout and tracking details as soon as your order is on its way. US orders over $250 ship free.

Can I return or exchange my order?

All sales are final and we don't offer cash refunds. Unworn sneakers in original condition with tags and box intact can be exchanged for store credit within 7 days of delivery. Sale items, apparel, and accessories are final sale. Full details on our Return & Exchange Policy page.

What if my item arrives damaged or incorrect?

Email us at cordialkicks.llc@gmail.com within 48 hours of delivery with photos and your order number — we'll make it right.

How do I know my size?

Every product page has a full size guide with US/UK/EU/CM conversions for men's and women's sizing. Sneakers are listed in US men's sizing unless noted. Not sure? Contact us before ordering — we're happy to help.