Refund policy

RETURN & REFUND POLICY

All sales at Cordial Kicks are final. We do not offer cash refunds on change-of-mind returns, sizing issues, or buyer's remorse.

STORE CREDIT EXCHANGES
We accept exchanges for store credit only, under the following conditions:
• The request is submitted within 7 days of delivery confirmation.
• Sneakers are unworn, unaltered, and in original condition, with all tags and the original box and packaging intact.
• Items showing any signs of wear, creasing, or tag removal are not eligible.
• The customer is responsible for return shipping costs.
• Sale items, apparel, and accessories are final sale and not eligible for exchange.

Approved exchanges are inspected on arrival. Once the item passes inspection, store credit for the full item price (excluding original shipping) is issued as a discount code by email within 2 business days.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or is not the item you ordered, email us within 48 hours of delivery with your order number and photos. We will send a prepaid return label and ship the correct item. If a replacement isn't available, we will issue a full refund to your original payment method, including shipping.

HOW TO REQUEST
Email cordialkicks.llc@gmail.com with your order number, the item, and the reason for your request. We respond within 1–2 business days with return instructions. Items sent back without an approved request will not be accepted.

AUTHENTICITY
Every item passes a multi-point authentication inspection before it ships. Please review product photos, descriptions, and sizing carefully before purchasing.

Questions: cordialkicks.llc@gmail.com